Questions. Clear answers.
Practical answers for repair shops, resellers and distributors. If your question is specific to a part, our team can help you check the details.
Talk to a specialist ↗How do I request a quotation?
Add products to your enquiry list and complete the enquiry form with part numbers, quantities and your destination. You can also email sales@e-colourstone.com or contact us on WhatsApp at +86 133 1296 4541.
How do I check whether a part is compatible?
Compare the original part number, laptop model, dimensions and connectors. For screens, also check resolution and pin count; for keyboards, confirm the language layout and backlight. Send a clear label photo to our team before ordering.
Can I send an enquiry for several different parts?
Yes. Add the parts to your enquiry list, then enter the quantity for each item in the requirements field. Include acceptable alternatives and your destination so our team can discuss the complete request.
How can I send product photos or a part list?
Send photos or your part list by email to sales@e-colourstone.com, or use WhatsApp at +86 133 1296 4541. The website enquiry form accepts text; it does not upload attachments.
Where can I find pricing, stock and minimum quantities?
These details depend on the part and your requirements. Send the part number and quantity to our team to confirm availability, minimum order quantity and quotation terms. An example shown on the website is not a promise of stock.
How are shipping costs and delivery times confirmed?
Include your destination country and required quantities in your enquiry. Discuss the shipping method, cost and expected lead time with our team before placing an order.
1. Payment
What payment methods do you accept?
We accept T/T (bank transfer) and Alibaba Trade Assurance orders. We also accept payments in Chinese yuan (CNY), including WeChat Pay and Alipay.
2. Delivery
What delivery options do you offer?
We offer international express delivery via DHL, UPS, FedEx and EMS, as well as other air freight services. Sea freight and rail freight are also available.
3. Warranty
What warranty do you provide?
- OEM-version products: We provide a warranty of more than 12 months.
- OEM batteries and AC adapters: We provide a 16-month warranty from the date you receive the goods.
- Original batteries: We provide a 6-month warranty from the shipment date.
4. Original Parts
Do you supply original laptop spare parts?
Yes. We supply original laptop spare parts, as well as OEM and replacement versions.
How do I request a quote?
Use the inquiry list, email sales@e-colourstone.com, or WhatsApp +8613312964541. Include the part number and quantity for each model.
How do I check compatibility?
Send the laptop model, original part number, connector details and clear photos. Our team will help check compatibility before you order.
Are prices and stock shown online?
Pricing and availability are confirmed by our sales team for your requirements.
How is shipping calculated?
Send your delivery destination and quantities. Our team will confirm the available shipping options and costs.
Let’s find your next part.
Send your requirements. Our team will help you check the details and discuss a quotation.